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HVAC Service: What to Expect from Your Technician

Posted by Kelly on Oct 15, 2015 11:34:40 AM


So you’ve made the first step in keeping your home comfortable this winter – an appointment to get HVAC preventative maintenance. But now that you’ve made keeping your furnace running during the cold months a priority, what should you expect when the technician arrives to perform your HVAC service if your furnace should ever break down? We’ve got a list of some of the more common items to be aware of before the tech knocks on your door. 

A Good Tech Asks Questions 

“A good technician will ask questions first,” says Keith Hill, technical support manager at Minnesota Air. “What is the nature of the problem? Is it an intermittent issue? The more details they get from you, the more efficient they will be at pinpointing the problem.”

And quickness and accuracy in finding what’s wrong can mean all the difference in the price that service will cost. After all, if the HVAC technician needs to spend lots of time troubleshooting to figure out what’s wrong – that time gets billed to you.

They may ask you when the problem occurs. If it’s a problem that happens off and on, it’s important for you to listen and observe your system, Keith says.

“If it is an intermittent problem, it’s likely the tech will not witness the problem in person, so the more info you can provide the better. What sounds do you hear and when? A sequence of events can be very helpful to speed diagnostics,” says Keith.“ And realize that if the tech does not witness the fault, he or she can only take an educated guess. Educated guesses can be expensive, so the more information the better.”

A Good Tech Explains

Next, a tech should explain the steps they’ll take to remedy the issue. They’ll give you an idea of how long it will take to fix and how much they estimate it will cost.

“Realize that may only be a guess if there is troubleshooting to do first. If you were not told by the dispatcher, the tech should explain the potential costs involved. Just like your car mechanic, they may need to do the diagnostics first before they can accurately estimate the repairs,” says Keith.

If it’s a preventive call to a technician, a good tech will offer advice, let you know the status of your HVAC and if they have concerns, and finally, give suggestions for maintaining it.

A Good Tech Listens

When they walk through the doors of your home, you should feel like the tech is someone you can trust and someone who cares about the well-being of your home and HVAC system. That’s what they are getting paid to do after all! If you have questions or concerns about your system, you should know that a pro is listening to them and cares about fixing them. That trusting relationship with an HVAC company starts when you place the phone call. 

Keith says that before you go ahead with the service, it’s good to discuss the level of skill and certifications of the technicians that will come to your home. Are they NATE certified or do they have an HVAC Excellence certification? Were they factory trained? Are they familiar with your model of furnace?

Make sure to also tell them about any special needs you have.

“From the simple ‘please take your shoes off,’ to ‘what methods of payment are accepted?’ or ‘is the repair guaranteed?’ – it should all be discussed up front,” says Keith.

To make an appointment with one of our trusted technicians, go to and our team of professionals will get your system ready before the first snowflakes fall.



Topics: HVAC