Customer reviews have become a mainstay of the Internet, and for the most part, they’re usually pretty helpful. Reviews are really helpful when you're looking at a restaurant or even thinking about buying a new digital camera or laptop computer. But what about when it comes to bigger decisions, the kind you'll have to live with for the next 10, 20, or more years? Decisions like your next furnace? When the stakes are that high, you’ll want to make sure you're looking at reliable information in the furnace reviews you check out.
All reviews are not created equal, so here are some tips to make sure you can trust what you find online.
The first thing to ask yourself is who or what organization is behind the review. If it’s an organization like NATE or a government agency like the EPA you can be assured that you’re getting accurate, reliable information. You may want to double check the dates of any articles or reviews you’re reading, just to make sure you're looking at up-to-date information.
If it’s an individual, what qualifications do they have for the recommendations they’re making? Have they worked in the HVAC field? Have a related certification? If so, you can probably trust their assessments. If a reviewer doesn’t have any of those qualifications it doesn’t mean they’re not to be trusted or believed, but that is an indication that you might at least want to get other opinions.
What’s the tone of the review? This is mostly something to look for if you’re reading an individual’s review or article. Does it seem fair, balanced, and reasonable? Or do you get the sense that it’s more a rant than a review? Frankly speaking, there are a lot of “reviewers” out there who have simply had a bad experience and want to make sure everyone knows about it. Their comments may be interesting or even amusing, but in terms of taking them seriously for an important decision, you might want to move on.
Details, Details, Details
If you’re reading a well-balanced review, ask yourself if it’s covering all the details that will be important for you to make a decision. There are great reviewers out there who may only be scratching the surface of what you need to know for your situation. Their reviews may be a great place to start, but you may want to look for even more detailed information before making a decision.
Reviews and reviewers aside, one of the most reliable means of knowing what you’re getting when it comes to buying a new furnace is to look at top manufacturers. They will have many years of experience to back up their products, as well as reliable information and comparisons of different models. At Stay Comfy, we recommend Carrier’s line of furnaces. Carrier has been in business for over 100 years and is recognized industry-wide as a leader and innovator in the HVAC field.
A relationship with a trusted, local dealer is perhaps the best means of getting reliable information for all your heating and cooling needs. Our dealer locator can help you quickly find an HVAC pro to work with in your area.