If you attempt to turn on your AC one hot summer day and it doesn’t turn on, or all you get is hot air blowing out, then you know something is wrong with your air conditioning unit. You can try troubleshooting some things yourself if you are armed with a little knowledge. But when it comes to finding a reputable air conditioning repair service company — we want to help!
Do Your Research
Just as with any service, you want to make sure the people you are hiring are professionals, so do your research. (It’s a bonus if you learn about your AC system by looking at the manual or going online — you would be a step ahead of most consumers.)
Learn about the types of services AC technicians provide. Do you want a cleaning and inspection? Do you need repairs or a full replacement? The best option will be going with a full-service company that is able to design, install and perform services on the type of system you have. A full-service company also tends to be most up to date on the latest advances in the field, so they may be able to give you a better air conditioning option if there is one.
Doing a search with the Better Business Bureau (BBB) website is also a good option when hiring any service company. That will let you know if there have been any complaints filed against a company and how their customers have reviewed them. (*Note: Not all companies can be accredited and some choose not to be, but it’s just one more step in the research process.)
Don’t just blindly pick the first company that pops up in an Internet search result – ask around. Neighbors, friends, and family will be a good source for recommendations. You’ll be able to find out information about how quickly the company worked, how fast they responded to emergencies, how clean they left the work area, and the cost. If you are having trouble getting referrals from people you know, turn to review-based websites like Angie’s List, HomeAdvisor.com, and ImprovementCenter.com to help you find a reputable company.
Check For Licensing and Insurance
Don’t forget to ask if the company you are looking to hire is licensed to do the work in your area, and if they have proper insurance coverage. If you don’t ask these questions it could be painful on your pocketbook if anything goes wrong while they are handling your project. In addition, workers' compensation policies should be in place — this is standard with any service company you hire.
It’s also a good idea to see if your AC technician has received NATE certification – or North American Technician Excellence (NATE) certification – which is the leading certification program for technicians in the heating, ventilation, air-conditioning and refrigeration industry, and is the only test supported by the entire industry.
Once you are prepared with your research and a few referrals, make some calls, compare their responses, and hire the company you feel best about. We’ll start by referring you to the experts at StayComfy Heating and Air Conditioning – give us a call and we’ll show you why we deserve your business!